Delivery

We offer free delivery for all our customers, UK, Europe and International.

Once you’ve placed your order, you will receive a confirmation to your registered email address updating you with the progress of your order
and dispatch details. Our orders are issued via secure tracking services to enable you to follow up progress of your order.
A link will be sent to you via email to track your order.

UPS

USPS

PUBLIC / BANK HOLIDAYS

Please not that we do not deliver on bank holidays/ public holidays. If your order was placed a day before your expected delivery date will be the following day after bank/public holiday.

INSURANCE

Each package is insured

PACKAGING

All orders come posted in our branded packaging. For Gift cards, these arrive gift wrapped in our branded envelopes via post, or you can opt for an online gift card – both can be redeemed online only and not via retailers.

DUTIES AND TAXES

VAT (20%) will be included in the orders dispatched to countries within the United Kingdom, this excludes the Channel Islands and or all other EU.

We offer FREE Global Delivery Service means that no additional import duty or taxes will be billed for international shipping. Orders take between 5-7 working days to be delivered.

UNITED KINGDOM DELIVERY

For UK deliveries we estimate a 1-2 working day delivery in and around the UK, for gifting- we offer same day service if you are based in London.
For Scotland, Wales and Ireland, please allow 3-5 working days for delivery. You can track your order once it’s processed.

Please refer to Royal mail below for more information on order tracking, or refer to details via order confirmation sent to your email address. Unfortunately, we do not deliver to BFPO addresses.

Once you’ve placed.

Our courier and delivery service for UK is with Royal mail. For more information or order tracking please check details on your confirmation email or below information and link to Royal Mail service.

ROYAL MAIL

For more information regarding your order via royal mail, please click HERE to be directed to their tracking service.

EUROPEAN COUNTRIES DELIVERY

INTERNATIONAL DELIVERY

DELIVERY TO UNITED STATES DELIVERY

MISSING OR DAMAGED ITEMS 

    We advise you please check and review your order once you've receive it. If ever you feel that your purchase is not as you expected, please contact our online or offline Customer Care Team as soon as possible with your order confirmation in order for our specialist care team to help you. Email the following link for urgent queries customerservice@serefim.com